We here at PhoBeauty want your experience to be a positive one. However, we do have policies and what our expectations are listed for your consideration.
Although we are in the age of electronics …Texting is NOT an acceptable way of booking or canceling appointments.
You may call to book an appointment or book on our website www.phobeauty.com
Appointments CAN ONLY be cancelled if you created a profile and logged in to make your appt., the option to cancel is only available to you from your appt. date & time up to 24 hours before your appt. Appointments CANNOT be cancelled by texting…You must call to cancel the appointment. No Exceptions!
Appointments must be cancelled within 24 hours if not; you will be charged 50% of the scheduled appointment cost. The fee must be paid before rebooking a future appointment.
Communication is Key…If you are 30 minutes late or more you must reschedule your appointment and you will be charged 50% of the scheduled appointment cost for that missed appointment. We do understand that things happen but we just want mutual respect for each other’s time.
A simple call could prevent this.
PhoBeauty books appointments in order to have some level of one on one interaction with you, our client, this can only happen if you are on time.
PhoBeauty will always send out appointment reminders at least 2 hours before your appointment.
We prefer if you do not bring anyone who is not getting services but we realize that sometimes it cannot be avoided they must wait in the designated waiting area, there will be no roaming around for safety reasons.
Here at PhoBeauty although we love children, it is a professional environment and NOT suitable for children. On occasion, if you must bring a child they have to be able to be seated in the designated waiting area. We do not service children under 13 yrs old.
Thank you and we hope to enjoy your experience!
Sincerely,
Team PhoBeauty,
Thank you for taking the time to read the PhoBeauty Policy
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